College/Learner Agreement

You have the right to expect from us:

  • Professional and committed support throughout your course
  • A good learning environment
  • Class meetings which start and end at the published times and dates
  • An environment which respects your rights and which is free from harassment of any kind
  • A prompt response to any concerns you bring to our attention
  • Where appropriate, individual learning support or volunteer support if you have a disability or sensory impairment which inhibits your learning
  • A chance to evaluate your course and to feed back comments to us

You are expected to:

  • Set goals and regularly review your progress
  • Abide by our regulations
  • Participate fully in your chosen course, recognising that learning is primarily your responsibility
  • Inform your tutor of any difficulties or concerns you may have about the course or the college
  • Respect the rights of individuals to be free from harassment of any kind
  • Tell us immediately if you are unable to attend or if your circumstances change

Privacy Statement

Training providers should ensure that all learners have seen this privacy notice as part of their enrolment processes.

How We Use Your Personal Information

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.