Frequently asked questions
I NEED TO CANCEL MY COURSE AFTER THE START DATE?
An alternative will be offered, if available, or you can have a full refund of tuition fees less the registration fee (the registration fee id dependant on the course fee) provided we are notified within two weeks of the course start date.
I HAVEN’T BEEN A RESIDENT OF THE UK/ EUROPEAN UNION (EU) FOR THREE YEARS?
You will be liable to pay additional course fees, please call a Registry Assistant on 01702 445700 or email sacc@southend-adult.ac.uk for more information.
THE COURSE I AM INTERESTED IN IS FULL?
If the course is already full by the time we receive your enrolment form (and you have not indicated an alternative) we will let you know. Your name will be added to the waiting list. If the course is oversubscribed, we will try to put on another class.
An alternative will be offered, if available, or you can have a full refund of tuition fees less the registration fee (the registration fee id dependant on the course fee) provided we are notified within two weeks of the course start date.
THE COURSE I AM INTERESTED IN IS NOT VERY POPULAR?
We always keep enrolment open as late as possible, but unfortunately, courses cannot run if too few people enrol.
If the activity you have selected is cancelled, we will try to find you an acceptable alternative. If this is not possible, a full refund of all fees will be made.
You will be contacted by text and email wherever possible or by post if no email address/mobile number has been provided.
I HAVE NOT STUDIED FOR A LONG TIME?
We aim to provide on-course support for any English, maths and general ICT skills you will use on your course.
This support may be given by the course tutor or by a Functional Skills support tutor. If you want to know more or to see if this is appropriate for your individual requirements, please speak to your course tutor or Registry Assistant.
I NEED TO PARK MY CAR WHEN I COME TO CLASSES?
Limited parking is available at both the Southchurch and Belfairs Centres. Please note the users of these car parks do so at their own risk.
I HAVE A DISABILITY AND CAN’T MANAGE THE STAIRS?
All courses are accessible to wheelchair users and people who have mobility difficulties (unless otherwise stated due to the nature of the activity); there are lifts at the Southchurch and Belfairs Centres.
If you have any other questions, don’t hesitate to get in touch with us, you can contact our Registry Team via the Online Chat facility on our website, call 01702 445700 or email sacc@southend-adult.ac.uk