Level 2 Certificate in Customer Service

Enhance Your Customer Service Skills for Career Growth

Level 2 Accredited Course

This accredited Level 2 course is ideal for adults aged 19+ who work in a customer-facing role or are looking to develop the skills needed for a career in customer service, retail, hospitality, administration, or similar fields.

You’ll explore a wide range of topics to strengthen your understanding of customer service and the modern business environment, including:

• Delivering excellent customer experiences

• Handling enquiries and complaints professionally

• Understanding employer expectations and workplace behaviour

• Developing communication and problem-solving skills

This course provides a strong foundation for further study or progression into supervisory roles.

Who is this course for?

• Adults aged 19+

• Anyone currently working in a customer service role who wants to gain a recognised qualification

• Individuals considering a career change or return to work, and seeking new and transferrable skills

Course Information:

• Start date: From September onwards

• Cost:

  • Free if you earn below £25,750 per year (funding available)

  • £798 if not eligible for funding – payment plans available to help spread the cost

Click the link below to apply for the course.
Take your customer service skills to the next level and unlock new career opportunities.