Level 1 Certificate in Customer Service

Build Essential Skills for the Workplace

Level 1 Accredited Course

This accredited Level 1 course is ideal for adults aged 19+ who are looking to boost their employability and gain a qualification that supports entry into a wide range of careers.

You’ll learn the key skills and knowledge needed to succeed in customer-focused roles, including:

• Communicating effectively

• Dealing with customer complaints

• Understanding the expectations of working in a business environment

Perfect for anyone who has been out of work or education and wants to build confidence, this course offers a supportive route back into learning and employment.

Who is this course for?

• Adults aged 19+

• Anyone looking to gain skills for retail, reception, admin, hospitality, and other customer service roles

• Those looking for a stepping stone to further training or job opportunities

Course Information:

• Start date: From September onwards

• Cost:

  • Free if you earn below £25,750 per year (funding available)

  • £798 if not eligible for funding – payment plans available to help spread the cost

Click the link below to apply for the course.
Start your journey towards a more confident, capable you.