Employ a Customer Service Apprentice

Customer service is integral to the success of a business
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Ensuring a good customer experience is what keeps your customers coming back time and time again. 

Apprentices will proactively assist with the customer's needs, answer enquiries, deal with complaints and offer information and advice. The apprentice will be trained to be professional, polite and consistent at all times as they represent the company.

Apprenticeships are available to both new and existing members of staff; existing staff you want to up skill or new staff you want to train.

A range of apprenticeship frameworks are suitable for staff in a variety of roles within different environments in Foundation, Advanced and Higher frameworks.

The Customer Service Apprenticeship qualifications ensure your staff have the essential skills needed to work in this sector, including how to:



The Intermediate Customer Service Apprenticeship comprises of: 

The intermediate apprenticeship usually lasts for 16 months.


The Advanced Customer Service Apprenticeship comprises of: 

The advanced apprenticeship usually lasts for 18 months.


Find out more

For more information contact the Business Development Team on 01702 445736 or email businessinfo@southend-adult.ac.uk