Customer Service

These qualifications are appropriate at any stage of a career in Customer Service
ePortfolio Enabled

Do you like working with people? Customer service qualifications lead to a huge range of career opportunities including retail, reception work, hospitality and many more. You will gain confidence, help others, put a smile on their face and make their day! Employers will love you as you help their customers and boost their business.

We offer the following Customer Service qualifications:

Level 2 Diploma in Customer Service

This qualification aims to develop your knowledge and understanding of effective customer service. It is suitable for anyone dealing with the public and would provide an excellent qualification for those wanting to work on reception, in retail, call centres or any other customer service role. This course will take up to 12 months to complete. We offer a Personal Tutor route which means you do not attend taught college sessions, instead you meet regularly on a one to one basis with your assessor for support and guidance to enable you to achieve your qualification. Please call 01702 445700 to arrange this.

Level 3 Diploma in Customer Service (Advanced Learning Loan Available)

This qualification aims to develop your knowledge and understanding of effective customer service. You will focus on developing your understanding of how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork. The course takes up to 12 months to complete. We offer a Personal Tutor route which means you do not attend taught college sessions, instead you meet regularly on a one to one basis with your assessor for support and guidance to enable you to achieve your qualification. Please call 01702 445700 to arrange this.




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If you are interested in either an Intermediate Level 2 or Advanced Level 3 Apprenticeship, please contact by emailing sacc@southend-adult.ac.uk or calling 01702 445700