Customer Service

These qualifications are appropriate at any stage of a career in Customer Service
ePortfolio Enabled

Do you like working with people? Customer service qualifications lead to a huge range of career opportunities including retail, reception work, hospitality and many more. You will gain confidence, help others, put a smile on their face and make their day! Employers will love you as you help their customers and boost their business.

These courses may be FREE if you are aged 19-23 on the day you start the course if you are in receipt of JSA or ESA (WRAG) or this is your first full level 2 or full level 3 course. Terms and conditions apply, please call 01702 445710 and speak to an Education and Careers Adviser for more information.


We offer the following Customer Service qualifications:

Level 2 Diploma in Customer Service

This qualification aims to develop your knowledge and understanding of effective customer service. It is suitable for anyone dealing with the public and would provide an excellent qualification for those wanting to work on reception, in retail, call centres or any other customer service role. This course will take up to 12 months to complete. We offer a Personal Tutor route which means you do not attend taught college sessions, instead you meet regularly on a one to one basis with your Personal Tutor for support and guidance to enable you to achieve your qualification. You will need to make an appointment to see an Education and Careers Adviser before enrolling on this course, please call 01702 445710 to arrange this.

Level 3 Diploma in Customer Service (Advanced Learning Loan Available)

This qualification aims to develop your knowledge and understanding of effective customer service. You will focus on developing your understanding of how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork. The course takes up to 12 months to complete. We offer a Personal Tutor route which means you do not attend taught college sessions, instead you meet regularly on a one to one basis with your Personal Tutor for support and guidance to enable you to achieve your qualification. You will need to make an appointment to see an Education and Careers Adviser before enrolling on this course, please call 01702 445710 to arrange this.




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If you are interested in either an Intermediate Level 2 or Advanced Level 3 Apprenticeship, please contact our Business Development Team by emailing businessinfo@southend-adult.ac.uk or calling 01702 445736